Customer storyHow DreamHost reduced 97% of email-related tickets with MailChannels.
Erik NievesSystem Administrator, DreamHost
- 97%
- Fewer email-related tickets
- 90%
- Reduction in email-delivery support tickets
Support tickets per week
- 300Before MailChannels
- 10With MailChannels
One mark is one ticket, in blocks of 100.
- Company
- DreamHost
https://www.dreamhost.com/ - Industry
- Web Hosting
- MailChannels product used
- Outbound Filtering
Before switching to MailChannels, DreamHost delivered email from their web hosting servers using an in-house solution.
Before MailChannels
Challenges
Although they used an expensive third-party content filter, system administrators continued to battle with compromised accounts and blocklisting issues daily, wasting precious time and resources.
With MailChannels
Results
“We went from 300 tickets a week, down to about 10. Overall, the solution just fit and works. We couldn’t be happier with it.”
Learn more from DreamHost
A four-part video interview on how DreamHost handled email before and after MailChannels.
